Subject: My solution......

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Posted on 5/13/08 at 09:54 AM  
  I throw in (for free) an extra couple of shirts with most every order.
It costs less than $5 and solves a host of problems:
--- They forgot one shirt in their order
--- There is a bad shirt (seam or hole)
--- That unseen spot of ink
--- It is automatically given the order was not short!!
Even if the shirts aren't needed... the customer perceives a level of service that exceeds my $5 cost many times over.
Think about it...
 
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